Being purpose-led
01
To provide
great water...
leading the way on service
Providing great water means delivering our core water, wastewater and customer services, reliably and to the highest quality. It is what our customers expect and deserve.
02
and more...
delivering value to
all stakeholders
Providing ‘more’ means creating value for our stakeholders by understanding what matters to them through strong and constructive relationships. We do this by:
The way we act as a business has a profound influence on the social, economic and environmental wellbeing of the region.
To read more
Download PDFWe are committed to understanding the key factors that make our region unique.
SOCIAL FACTORS
We are leading the sector on affordability and vulnerability.
41%
of the most deprived areas in the country
47%
of households have less than £100 savings to cope with unexpected bills
18%
of households are affected by water poverty, 20 per cent higher than the national average
Economic factors
We are building resilience to continue serving our growing population and support jobs and the tourism industry.
7.3m
population expected to grow significantly in the next 25 years
22,7001
jobs actively supported by our work, with over 5,000 direct employees
Tourism
relied on by Lake District, Liverpool and coastal area
(1) based on our 2020–25 business plan
ENVIRONMENTAL FACTORS
We have a long coastline, protected rural areas and dense urban areas, all of which create different demands.
30%
of land is National Park or Area of Outstanding Natural Beauty or Sites of Special Scientific Interest
29
designated bathing waters
830mm
higher than average UK rainfall each year
Through our purpose, vision and strategic themes, responsible business is a core part of who we are as a business and has been for many years.
For more information
Download PDF
The way we report on environmental, social and governance (ESG) issues is evolving as stakeholder interest grows.
For more information
Download PDF
How our responsible approach has helped us make a difference during the COVID-19 pandemic.
For more information
Download PDF
