Why we exist - Our purpose

To provide great water and more for the North West

What we want to achieve - Our vision

To be the best UK water and wastewater company

HOW WE DELIVER OUR PURPOSE AND VISION - Our strategic themes

The best service to customers

At the lowest sustainable cost

In a responsible manner

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Fundamental values that drive decision-making - Our core values

Customer focused

Innovative

Trustworthy

How we operate

The water cycle

We maintain thousands of kilometres of pipes through which we deliver high-quality drinking water for customers across our region.

We collect water from the environment, then treat and store it in reservoirs. We open our land to the public, providing access to nature.

We clean the residual wastewater to meet stringent environmental consents and return it to the natural environment.

We remove wastewater and separate bioresources to generate renewable energy to reduce our carbon footprint and energy costs.

DELIVERING WATER TO CUSTOMERS

42,000

kilometres of water pipes

1.8 billion

litres of clean water every day

7.3 million

customers served 24 hours a day

Collecting and treating water

56,000

hectares of land

165

reservoirs

88

water treatment works

Cleaning and returning wastewater

567

wastewater treatment works

7,000

kilometres of rivers

1,300

kilometres of coastline

Removing wastewater and generating energy

78,000

kilometres of wastewater pipes

198,000

tonnes of sewage sludge every year

35

renewable energy facilities

Our stakeholders

Focusing on what matters

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